Five Guys

Reviews

• Cal J.

  star star star star_border star_border 18 July 2026

  I like five guys generally. I was a little off put by the young cashier muttering "F***!" When I walked through the door. I thought it might have been me, but then again who wants to deal with customers anyway!?
  
  Anyhow, Standard burg here. It's delicious! You almost can't mess up a burger with this many options. This location is tucked into a strip mall in Pinole so it's a good location to stop in transit if you want a Burger, and you feel like it HAS TO BE A FIVE GUYS BURGER OR YOU'LL GO INSANE!!
  
  I drove by The Habit coincidentally afterward and there was 10x the patronage in house... sooo maybe there next time.
  
  Again, I LIKE 5 GUYS!

• Anne F.

  star star_border star_border star_border star_border 11 July 2026

  I ate here last night and had the little bacon cheeseburger with mayo, lettuce, grilled onions, and mushrooms with a side of fries. About 3 hours after eating the burger, I started to have unbearable nausea, which progressed to relentless vomiting, stomach cramping, and diarrhea. I couldn't keep fluids down and was dizzy to the point of fainting even while sitting down. I ended up spending all night in the ER being medicated and re-hydrated via IV. I haven't been able to eat anything since.
  
  All of the symptoms I was experiencing-- and their timing-- matched up perfectly with Staphylococcal Aureus food poisoning. This kind of food poisoning results from mishandling of food (e.g. letting meat or dairy products sit out for too long at room temperature) and unsanitary habits by food handlers (e.g. someone sneezing on the food, handling the food when they didn't wash their hands after picking their nose, etc). Further, while heating the food to an appropriate temperature can kill the Staph bacteria, it does not kill the toxin produced, which is responsible for the food poisoning symptoms anyway. Five Guys was the only thing I ate in the past four days that had ingredients that pose a high food poisoning risk, and was the only time when I ate something different from my partner, who does not have any symptoms of food poisoning.
  
  I called the restaurant to let them know what had happened, and they seemed totally uninterested. The first person who answered the phone had only one thing to say, with a defensive tone: "Well then, how do you know it was from Five Guys?". She then passed the call on to a manager, who offered to refund me for the burger, but did not say that they would be looking further into their food handling practices or into whether other people who ate at Five Guys that night got sick.
  
  Their quality has seemed to steeply decline since they opened many years ago, and after this most recent incident I will never be eating at Five Guys again. I am also going to call the health department and inform them of what could become a food poisoning outbreak.

• Bellea M.

  star star star_border star_border star_border 6 July 2026

  First time at a Five Guys. It's okay, nothing amazing except they have a ton more toppings you can add on. Didn't like that everything is packed in a bag, like you're taking it to go. Fries scattered everywhere, bag soaking up the excess oil. Nope, not eating that in MY car.

• Kelly R.

  star star star_border star_border star_border 4 July 2026

  I've been to another five guys restaurant a while back and enjoyed it but this location just doesn't have it together.  It felt dirty and cold, and the woman at the register seemed genuinely annoyed that she had to take my order.  The burger was mediocre and for $8 bucks, before fries or a drink, I can tell you there's no way I'll be back.  The fries were great but it's not enough to get me to come back. Its too bad really.

• Mikayla S.

  star star_border star_border star_border star_border 1 July 2026

  This is by far the worst experience I've ever had at five guys. We walked in and some lady started yelling and asking how many patties we wanted and was rolling her eyes before we even got to look over the menu. Once we sat down we heard her cussing and complaining. We felt super rushed and almost didn't even eat here. Once I got my grilled cheese it wasn't even melted. Just a hamburger bun and two pieces of cold cheese.
  
  ZERO STARS